- What is the Flex program?
Flex reduces the stress of air travel by providing expedited access to the TSA ID check at the screening checkpoint. Flex is a simple concept. Travelers can purchase a Flex Annual Membership or a Flex Day Pass, which is used to access specially designated lanes at participating airports. Flex provides a more predictable checkpoint experience, and travelers have peace of mind knowing that they have one less problem to worry about.
- At which airports will the Flex program be offered?
Today Flex is live at Jacksonville International Airport (JAX). Other airports around the country have expressed a desire to implement a program like Flex. Please go to the airports section to view a list of airports currently offering Flex.
- What sort of information will I need to provide?
Provide us with your full name, credit card information, mailing address and email address. No invasive biometrics, social security number or other personal data is required.
- Will Flex or its partners use customer information for marketing purposes?
No. While Flex considers the prospect of special offers and incentives provided to its members to be a key benefit, Flex members will not receive any marketing information unless they explicitly choose to do so.
- Who has access to my information? What security procedures are in place?
All captured data will be encrypted and shall be transmitted over a secure medium. This ensures that appropriate personnel can access only data that is “need to know” at any time. All information collected and stored by Flex will be retained in the system for a period, unless the applicant requests in writing that this information not be retained. Flex also complies with all standard credit card security measures, as well as data retention practices.
- What happens if my Flex card is lost or stolen?
Flex customers in need of a new card should call the Flex Customer Care Center at 888-240-2647 or Email Help@Go-Flex.com us by to initiate the replacement process. There is a processing fee of $20 for card re-issuance, shipping & handling.
- How do I enroll in the Flex Program?
Go to secure.Go-Flex.com
Select a Flex Annual Membership or a Flex Day Pass
Provide your full name, credit card information, mailing address and email address.
Upon completion of the credit card transaction, Flex will email you a receipt in PDF, along with a printable temporary Flex Card or your Flex Day Pass.
Print out your card, and you are ready to go!
- How much does the Flex Annual Membership or Flex Day Pass cost?
A Flex Annual Membership costs $150 per year. Flex is currently offering an introductory rate of $100 per year.
A Flex Day Pass (valid for one day’s usage) is $20 per day.
- Who is eligible for an Flex Annual Membership or Flex Day Pass?
Anyone who is at least 18 years of age is eligible to participate in Flex. Children under the age of 18 may accompany their parent in the Flex lane, if the parent is a valid Flex Annual Cardholder or Day Pass purchaser.
- What will I need to enroll?
Your credit card information, mailing address and email address.
No invasive background information, social security number or biometrics is required.
- Can I buy Flex for others? For my family members?
Yes. You will need to input their full name, your full name and your credit card information.
How To Use
- How will security screening for Flex participants differ from that for regular travelers?
Flex particpants receive expedited access to the TSA ID check at the screening checkpoint. Once through the TSA ID check, all passengers precede through TSA screening with the same protocol.
- Can I use my Flex Card or Flex Day Pass at any security lane, even those managed by other providers?
At this time, Flex Cards and Flex Day Passes can only be used at airports designated with a Flex lane. We are currently in discussion with other providers to allow access to the lanes of similar expedited services. Please check our map at www.Go-Flex.com/location.html for a complete listing of airports that have Flex access.
- How do I use my Flex Card at a participating airport?
After you complete your annual Flex membership enrollment, you will be mailed a Flex annual membership card for use at all participating Flex locations in the United States. Flex Day Pass holders will receive their pass in PDF format upon completion of purchase.
Upon entering a designated Flex lane members are asked to present their Flex Card or Flex Day Pass. Flex members receive expedited access to the TSA ID check.
Once through the TSA ID check, all passengers precede through TSA screening with the same protocol.
- At what airports will I be able to use my Flex Card or Flex Day Pass?
See www.Go-Flex.com/locations.html for a list of participating airports.